Randeons offers the best in class services across all industries and multiple sites with a robust and systematic service delivery model , designed to complement the strategic and operational objectives of an organization . Integrating key functions like processes and technologies with people to ensure flexibility for future integration and supported by the latest CAFM (computer aided facilities management ) systems and platforms and Integrated packages in SAP for all backend business processes - UDS has partnered with clients to deliver and maintain consistently high service levels , operational efficiency and continuous improvement . Reduced down time , maximizing revenues with lower operating costs , eliminating duplications are some of our key result areas ( KRA's ) .
- Operation and Maintenance
- Housekeeping and Janitorial
- Garden and Lawn Maintenance
- Security and Guarding
- Pest Control
- Business Support Service
- Facade Cleaning
- Staffing
- Food and Vending Services
- Building Fabric and Asset Maintenance
- Plant Maintenance
- Security Services
- Mailroom Management
- Specialized Services
- Carpet cleaning
- Marble crystallization
- Upholstery cleaning
- Supply of personal hygiene and consumables
- Supply of equipment’s
- Space Management
- Compliance Management
- Staffing and Payroll
- Admin Outsourcing
- Minor Civil Works and fit outs
- Repair and Maintenance
- Moves , Adds and Changes
- Vendor Management ( including 3rd party vendor management , reimbursable services )
These services are offered as bundled services (two or more services) or fully integrated and tailored to each customer’s unique requirements.
- Strict selection process with capability Analysis - HSSE / ISO Certification, Market reputation, Speed of delivery, Green technologies etc , Equipment / Materials , System and Procedures
- Vendor contract featuring code of conduct and vendor SLA's
- Standardized SLA’s , measurement systems / audits across locations .
- Standardized compliances and statutory obligations across locations
- Alternate vendor data base
- Ensure best in class chemicals / equipments used - biodegradable, non-hazardous and environment friendly ( green )
- Maintain exhaustive and alternate list of suppliers
- Review and revision in annual maintenance contracts for cost reductions
- Procurement cost benefits accrued as a result of purchasing powers with vendors / third party suppliers
One of the critical support areas in Integrated Facilities Management Services is help desk management. Help desk support involves understanding of the user’s problems, diagnosing the reasons and rectifying the same simultaneously maintaining historic records of critical assets . We provide skilled staffing to operate the help desk .
- Handle Phone Calls
- Log Complaints
- Records Time
- Root Cause Analysis
Complaint handling procedure :
- Establish a central point of contact for all information and monitor all services so that operating conditions are maintained and quality of service provisions recorded.
- Establishing / maintaining the necessary systems to log and record responses to problems as they occur as well as recording performance of equipment, systems and personnel
- Implementation of a complaint management system that maintains and evolves in line with the clients changing requirements over time
- Preparation of Evaluation reports , snag reports ,recording and analyzing nature of complaints , prioritizing and attending to the same being the key elements to reduce complaints